OnlineLiveSupport connector for Claude
Use Claude to work with your OnlineLiveSupport WhatsApp CRM: see which WhatsApp numbers are connected, find and read customer conversations, and send WhatsApp messages from QR-connected numbers (replying inside a chat is coming next).
Before you start
- An OnlineLiveSupport CRM account (a free 3-day trial is available at https://crm.onlinelivesupport.com).
- A paid Claude plan that supports connectors.
- Optional: a WhatsApp number connected to the CRM. Connect it by scanning a QR code inside the CRM, or through the official Meta Cloud API.
Set up
- In Claude, open Settings → Connectors and choose Add custom connector (or find “OnlineLiveSupport WhatsApp CRM” in the connector directory).
- Enter the server URL
https://mcp.onlinelivesupport.com/mcp. - Claude opens an OnlineLiveSupport sign-in page. Enter your CRM email and password, or choose Continue with Google. Your password goes only to the CRM. If you use Google and don't have an account yet, a free-trial account is created for you.
- Start a conversation and ask Claude to use the connector.
Your connection lasts as long as your CRM login does (up to 7 days). After that Claude will ask you to sign in again.
What Claude can do
| Tool | What it does | Changes data? |
|---|---|---|
list_connected_numbers | Lists your connected WhatsApp (QR) numbers and whether each is active. | No |
list_chats | Lists inbox conversations across WhatsApp, Instagram, Messenger and Telegram, with filters for unread, channel and search text. | No |
read_conversation | Reads the messages in one conversation. | Marks that conversation as read in your CRM inbox |
send_whatsapp_message | Sends one text message from a QR-connected number to one recipient. This is a write action, so Claude asks for your approval before it runs (unless you chose to always allow it). Check the sender, recipient and text before approving. Limits: 20 per hour and 100 per day. | Yes: sends a real message that cannot be undone |
More tools (replying inside a chat, QR connect, campaigns, flows) are being added. This page lists only what is available now.
Example prompts
- “Which of my WhatsApp numbers are connected right now?”
- “Show my unread conversations from today and summarise what each customer wants.”
- “Find the conversation with +60 12 345 6789 and tell me the last thing they asked.”
- “Do I have any new Instagram or Messenger messages?”
- “Send ‘Your order is ready for pickup’ from my connected number to +60 12 345 6789.” (Claude will ask for your approval before sending.)
Good to know
- Customer messages are untrusted. Claude treats message text as data to read, not as instructions. Always check anything Claude proposes before it is sent to a customer.
- Reading marks as read. Opening a conversation through Claude clears its unread badge in the CRM inbox, the same as opening it in the app.
- QR-connected numbers use WhatsApp Web linking rather than the official Meta API, so WhatsApp can restrict numbers that break its rules. For larger or recurring messaging, the official Meta Cloud API is recommended.
Disconnect
Remove the connector in Claude's settings and its access ends. You can also change your CRM password, which invalidates existing connections.
Troubleshooting
| Problem | What to do |
|---|---|
| “Invalid email or password” | Use the same email and password you use on https://crm.onlinelivesupport.com. |
| Claude says the session expired | Reconnect the connector to sign in again. |
| No numbers listed | Connect a number in the CRM first (QR or Meta), then ask again. |
Support
Email contact@onlinelivesupport.com or WhatsApp +60 11-2083 9596. Contact page: https://www.onlinelivesupport.com/contact/.