Privacy notice: Claude connector

Last updated: 15 November 2026. This notice covers only the OnlineLiveSupport connector for Claude and works alongside our main Privacy Policy and Terms of Service, which apply to your CRM account.

What the connector does

When you connect it, Claude can call tools that read from, and (as they are added) act on, your own OnlineLiveSupport CRM account, using your CRM login. It never sees other customers' accounts.

What we process

• Your CRM login token. After you sign in, we keep the CRM login token for your account so Claude can act as you. It is encrypted at rest (AES-256-GCM). We do not store your password. If you choose Continue with Google, a Google access token is passed once to the CRM to confirm your Google email; the connector does not keep it.
• Connection records. Client identifier, timestamps and token hashes needed to run the sign-in.
• Message content, contacts and chat details are fetched from your CRM at the moment Claude asks for them and passed to Claude as the result of that request. The connector does not store or log them. They remain stored in your CRM as described in the main Privacy Policy.
• Technical logs. Our hosting and network providers keep standard request logs (IP address, time, request path, status). Our application logs do not contain message text, passwords or tokens.

Who receives data

• Anthropic (Claude). Anything Claude retrieves through the connector becomes part of your conversation with Claude and is handled under your agreement with Anthropic.
• Infrastructure providers. Google Cloud (hosting) and Cloudflare (network proxy) process traffic on our behalf.
• We do not sell your data and do not use it for advertising.

Retention and your choices

• Your stored login token is deleted when your CRM login expires (up to 7 days) or you disconnect the connector, with cleanup of ended connections within about 24 hours.
• Disconnect any time in Claude's connector settings. Changing your CRM password also ends existing connections.
• To ask about, correct or delete data we hold about you, email contact@onlinelivesupport.com.

Your responsibilities

You remain responsible for the messages you send to customers, including having their consent and following WhatsApp's and Meta's policies. Review anything Claude drafts before it is sent.

Contact

OnlineLiveSupport — contact@onlinelivesupport.com — WhatsApp +60 11-2083 9596 — https://www.onlinelivesupport.com/contact/